Support

Write to support@winnowtools.com. That is the whole system — no portal, no ticket number, no queue.

What to expect

• A reply within two business days, from the person who wrote the code.
• A clear answer about whether something is a bug, a limitation, or a setting.
• If it is a bug, we tell you when we expect to ship the fix, and again when it ships.

Before you write

Two things solve most reports on their own, and both take a minute.

• Open the settings page and look at "Recent deliveries". Every attempt is listed with its outcome: sent, held back, or the exact error Google returned. That line usually names the problem.
• Press "Send a test message". It goes straight to the room, bypassing every filter. If the test arrives but real events do not, the problem is in the rule's filters, not in the connection.

What helps us help you

• Your Jira site address.
• What you expected to arrive, and what did or did not.
• The line from "Recent deliveries", if there is one.
• A screenshot of the rule — with the room address covered. That address is a credential; anyone holding it can post to your space.

Security issues

Those go to security@winnowtools.com instead. See the security page for what happens next.